Service process
1. Pre sales service
Before signing the contract, the company provides technical consultation, sample testing, equipment selection and other services to customers.
2. Installation and debugging
Safely transport the equipment to the installation location designated by the customer within the specified time, and dispatch technical engineers to the site for installation. If the installation and debugging conditions are basically met on site, the technical engineer will complete the equipment installation and debugging within 1-2 days, and ensure that the installation site environment is clean and tidy.
3. After sales training
After installation and debugging, the company provides free technical training to operators on site until they can use the equipment normally. The training content includes training on operating procedures, basic cleaning and maintenance of the machine, and handling common hardware faults.
4. Equipment maintenance
Provide one-year free equipment warranty, free technical consultation, software upgrade, and lifelong maintenance services. Timely respond to customer needs within 24 hours.
Testing and Calibration Services
1. Doppel Company provides calibration and on-site testing services for all sensors. Calibration services can be provided at any time, and calibration reports can be issued at the same time.
2. Flowmeter calibration services are all completed in the Doppel testing and calibration laboratory. All calibration reference equipment can be traced back to the National Standards Center and regularly recalibrated to ensure the reliability of calibration.
Service Commitment
1. Our company promises that the equipment provided is brand new, unused, made of high-quality materials, combined with mature technology, and meets national industry standards in terms of quality, performance, and specifications.
2. From the date of acceptance, Doppel Instruments provides a one-year quality guarantee. If you need to extend the warranty, please contact your sales representative directly.
After installation and debugging, the company provides free technical training to operators on site until they can use the equipment normally.
4. Provide one-year free equipment warranty, free technical consultation, software upgrade, and lifelong maintenance services. Timely respond to customer needs within 24 hours.
Service Support
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